Why Choose TAL

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As Australia’s leading life insurance specialist we’ve learnt that the most important part of life isn’t the stuff we own, but the experiences we share with the people we love. It’s living life. This Australian life.

That’s why we do what we do, protect people, not things, to help you look after what matters most. From covering your children’s education, to keeping up the mortgage payments for the family home or rehabilitation to get you back on track sooner. We help you and your family keep living the life you planned, should the unplanned happen.

 People often think claims are all about payments to families when a loved one passes away. And of course, that's part of what we do. But more than half of the claims payments we made last year were to help customers keep living the lives they love, after an accident or illness.In 2016, that meant:

• $270 million in Income Protection Insurance claims: providing an income to help Australians continue living their life if they have an injury or illness and can’t work for a while.
• $328 million in TPD Insurance claims: helping Australians live a better quality of life if they are permanently disabled and can’t work.
• $62 million in Critical Illness Insurance claims: meaning Australians can still make the most of life if they have a serious illness. 

Our aim is to make your claim one less thing to worry about at a difficult time.

At the heart of the claims experience is you. Every claim is different, because every person is different. That's why we assign you a dedicated Claims Manager who will work with you from start to finish, to understand you and your individual needs.

This is really important: taking the time to get to know you, and asking the right questions to find out how we can help you make the most of life.

Also, we understand that if you need to make a claim with us, it's going to be at a difficult time in your life. So we make it as easy as possible for you. For example, doing as much as we can over the phone, means less paperwork for you.

While we’re not in the business of winning awards, we’re grateful that our customers and the industry have recognised our commitment to protecting what matters most. Here are some of our most recent awards.  

• AB+F Australian Insurance Awards – Australian Insurance Executive of the Year (Brett Clark) & Marketing Campaign of the Year
• Money Magazine Best of the Best Awards – Best Featured Income Protection Insurance
• Strategic Insight Direct Life Insurance Awards - Overall Direct Life Insurance Excellence Winner, Term Life Product Winner, Omnibus Product Winner, Customer Service Winner, Marketer Customer Service Winner 
• CANSTAR Life Insurance Awards - Outstanding Value Income Protection Insurance Award Winner
• ANZIIF Australian Insurance Industry Awards Winner - Women’s Employer of the Year
• SMA Innovation in Action Awards – Insurance Winner
• iCMG ANZ & Asia Pacific Architecture Excellence Awards – Winner for Architecture Excellence in the Banking, Financial Services and Insurance category
• Money Management/DEXX&R Risk Company of the Year Awards – Disability Income Product Award Winner for TAL Accelerated Protection Income Protection Premier
• TDI Asian Insurance Innovation Awards – Top Asian insurance innovator (TAL and Qantas)
• Roy Morgan Satisfaction with Risk and Life Insurer Customer Survey - Top life insurer for customer satisfaction (InsuranceLine)

• Workplace Gender Equality Employer of Choice Citation
• AFR 50 Most Innovative Companies – Australia’s 24th Most Innovative Company
• Super Review Super Fund of the Year Awards Winner – Best Group Insurer
• SMSF Service Provider Awards Winner – Best Insurance Provider
• CANSTAR Outstanding Value Life Insurance Awards – Income Protection Insurance Award Winner
• AFA and Beddoes Institute Consumer Choice Policyholder Awards Winner - Most Satisfied Policyholders, Best Policyholder Advocacy, Best Policyholder Focus
• AB+F Australian Insurance Awards – Marketing Campaign of the Year